Cancel a Paper-Based TestETEC is committed to ensuring beneficiary satisfaction by providing continuous access to its external portal services. The following list outlines the services available through the external portal and ETEC’s e-services, together with the maximum service delivery time for each.
The stated service delivery times do not include any additional time required to complete missing information or documentation if the customer has not provided all required information. They also exclude any time required for processing by third parties, such as other government entities, where the nature of the transaction requires their involvement.
Beneficiaries are required to meet the requirements and provide the supporting documentation specified for each service, as detailed in the E-Services Guide. ETEC will continue to add its e-services to this list as they become available.

For more information about the available e-services, visit ETEC’s E-Services Guide.

Help and Support

ETEC’s portal includes a dedicated Help and Support section designed to provide visitors with the assistance they may need while using the portal. To make support accessible to as many visitors as possible, ETEC provides written content, resources, and media in various formats, along with detailed information and links to additional support options.

Privacy and Confidentiality

ETEC’s portal places the privacy and confidentiality of user and visitor information among its highest priorities. The portal administration is committed to providing high-quality services to all beneficiaries in accordance with ETEC’s Safe Use and Privacy Policy.

Communication and Engagement Channels

The portal administration is committed to responding to and engaging with inquiries submitted through the Contact Us page.

Service	Service Delivery Time	Availability
Digital Test Registration	Immediate	24/7
Paper-Based Test Registration	Immediate	24/7
Paper-Based Test Registration	Immediate	24/7
Reschedule a Digital Test	Immediate	24/7
Reschedule a Paper-Based Test	Immediate	24/7
Cancel a Digital Test	Immediate	24/7
View Test Results	Immediate	24/7
View Financial Records	Immediate	24/7
Pay Test Fees via SADAD	Immediate	24/7
Pay Test Fees for Social Security Beneficiaries	Immediate	24/7
Pay Test Fees for Social Security Beneficiaries	Immediate	24/7
Pay Fees for Children of Martyrs and Prisoners	Immediate	24/7
Pay Fees for Ekhaa Beneficiaries	Immediate	24/7
Pay Test Fees via Apple Pay	Immediate	24/7
Tarteeb Indicator	Immediate	24/7
Submit an Appeal Against Test Results	10 Business Days	24/7
View Test Result Appeal Requests	Immediate	24/7
View Professional Information	Immediate	24/7
View Professional LicenseTest Result Details	Immediate	24/7
Issue a Professional License	Immediate	24/7
Upgrade a Professional License	Immediate	24/7
Pay Professional License Fees	Immediate	24/7
View Professional License Details	Immediate	24/7
Update Personal Information	Immediate	24/7
Issue a General Trainer License	Immediate	24/7
Issue a Specialized Trainer License	30 Days	Within 60 days of the result announcement through the beneficiary’s profile on Qiyas portal.
View Test Results for Professional Licenses for Trainers	Immediate	24/7
Administer an Assessment to Your Children	Immediate	24/7
View Mustaqbaluhum Assessments	Immediate	24/7
View Your Children’s Information	Immediate	24/7
Create an Account for Naturalization Applicants (Individuals of Undetermined Nationality)	2 Days	24/7
Create an Account for a Beneficiary Outside Saudi Arabia	2 Days	24/7
Create an Account for a Saudi Citizen, Resident, or Visitor with an Individual Passport	Immediate	24/7
Update Email Address	Immediate	24/7
Update Administrative Region and City	Immediate	24/7
Update Educational Information for K-12 Students	Immediate	24/7
Update Academic Year for Higher Education Students	Immediate	24/7
Update Educational Qualification from K-12 to Higher Education	Immediate	24/7
Update Mobile Number	Immediate	24/7

Service Level Agreement (SLA)